Terms of use

The service

CarroTEQC is online software to run a collision repair shop: estimates, repairs, parts, time, invoicing, messages to customers and reports. It is offered by CarroTEQC, a Zasenami service, in Quebec.

Accounts

• An account is personal: one person per account, no shared password.
• Keep your password and your 2-step verification phone safe.
• The shop owner invites and removes team members and chooses their role.
• If you think someone else is using an account, write to us right away at confidentialite@carroteqc.ca.

The shop's data

The data a shop enters in CarroTEQC belongs to the shop. We process it only to provide the service, as our privacy policy describes.

The shop is responsible for its customers' personal information: it decides what to collect, informs its customers, answers their requests for access, correction or erasure, and names its person in charge of protecting personal information (the owner, by default). CarroTEQC gives it the tools to export a customer's file and erase a customer's information.

The shop is also responsible for the messages it sends its customers with CarroTEQC. Every automatic message names the shop and includes a way to stop messages.

Form texts and AI features

CarroTEQC offers form texts (repair authorization, courtesy vehicle, waivers…) as a starting point. They are not legal advice: the shop reads them, adapts them to its situation and is responsible for them.

The artificial intelligence features produce drafts. A person checks them before anything is saved or sent, and the shop remains responsible for what it confirms.

Permitted use

• Use CarroTEQC only for the legitimate management of your shop.
• Do not try to reach another shop's data or get around the security measures.
• Do not overload the service or extract its data by automated means.

We may suspend an account that endangers the security of the service or of other shops. Except in an emergency, we tell the owner first.

Availability and changes to the software

We do our best to keep CarroTEQC available at all times, but we cannot promise a service without any interruption. Updates may add, change or remove features; for an important change, we tell owners in advance.

Prices

Prices are those of our price list in effect when the subscription starts. At launch: Essentiel $599 and Pro (with the AI features) $799 per shop per month, in Canadian dollars, plus taxes, unlimited users.

A pilot project may be offered free of charge. We tell owners by email before any price change.

End of the subscription and your data

A shop may stop its subscription whenever it wants. Before leaving, it can export its reports (CSV, Excel, PDF), each customer's file and each repair's photos; it can also ask us for a copy of all its data.

After the end, the shop can ask us for a copy of its data or for its erasure. Otherwise, we keep it securely for the retention period the shop chose, then it is erased.

We may end an account that does not respect these terms, or an unpaid subscription, after notice to the owner.

Limits of liability

CarroTEQC is a tool: the shop remains responsible for its estimates, invoices, repairs and decisions.

We are not responsible for indirect losses, such as lost profit, caused by an outage or an error in the software. In all cases, our total liability is limited to the amounts the shop paid us during the last 12 months.

Nothing in these terms removes a right that the law does not allow to be removed.

Governing law

These terms are governed by the laws of Quebec and the laws of Canada that apply there. A disagreement is settled before the courts of Quebec.

These terms exist in French and English. If they differ, the French version prevails.

Changes

We may change these terms. The date at the top of the page changes; for an important change, we tell owners by email before it applies.

Contact us

CarroTEQC, a Zasenami service, Quebec. Email: confidentialite@carroteqc.ca.